Orders and refunds

Last updated 8 November 2026.

Orders

Every bag is roasted after you order and ships by USPS Priority Mail to the 48 contiguous states and DC.

Subscriptions

• You pay the monthly price shown at checkout when you subscribe, and the same amount on the same day each month after that. Your subscription renews automatically until you cancel.
• Skip a month, pause for one to three months, change your coffee or plan, or cancel, online any time from your account. You sign in with an emailed link; no call or form needed.
• Cancelling stops all future charges. Bags from a month you've already paid for still ship.
• If a renewal payment is declined we try again 2, 5 and 9 days later, then pause the subscription until you update your card.

Problems and refunds

If something is wrong with an order, or you'd like to ask about a refund, email shawn@oldtownroasting.com or use our contact form with your order number and we'll work it out with you. Refunds go back to the card you paid with.

How we handle your details: privacy.